All orders are shipped directly from the Pacifica2u warehouse or supplier to you via Poslaju or any other reputable courier service.

How are shipping and handling charges determined? 

Shipping and handling rates are determined by the total weight / dimension of all of the merchandise ordered. Free shipping available for selected items with a promotion and will be clearly indicated on the product posting.

Please Note: 

· In all domestic shipping options, Business Days are weekdays, Monday – Friday, excluding Saturday, Sunday and holidays. Selected products will not be shipped on the every first Friday of the month to avoid any miscarriage occurring.

· Domestic shipment (Within West Malaysia): Shipping may take 3-5 business days from the date of shipment.

· Custom duties and taxes are not included in shipping charges as stated.

 Damages & Missing Items

If you have received an item that has been damaged or have missing items from your order, contact us by phone at (+60)11 5993 3070 or email within 3 business days of receipt. Keep all items, boxes, and packing material shipped to you for inspection. For damages,  you will need to provide us a description and photos of the damage to the item as well as the condition of any packaging via email.  In the event that an order contains damaged or defective items for which a customer does not wish a replacement, the customer will be responsible for returning the items according to the return policy.

For missing items, please make sure you have removed all packing material from the shipping box to confirm that the item was not hidden from view. Sometimes small items are shipped inside other items to protect them during shipping. If your order required multiple boxes to ship, it may be helpful to check the tracking information to confirm that all packages have been delivered.

How to arrange for self collect item?

Pacifica2u warehouse is located at Kota Damansara, Selangor. Appointment with Pacifica2u must be made 3 business days prior collection.  Any walk-in customer without appointment will not be entertained. Please refer to our business hours and contact us for appointment.

Out-of-Stock Products

We take every measure to ensure that the products we offer are in stock. However, from time-to-time we may sell out situation for a particular item.

 If the item you ordered is out of stock, we will notify you within one business day of your order.

Pacifica2u reserved the rights to cancel or reject any transaction.

If you have any concerns, questions or comments, please contact us at:

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